Refund policy
Last Updated: September 2026
At No Shade Co, we are committed to providing quality skincare and haircare products. Every order is carefully checked and packed before dispatch.
Due to the nature of cosmetic and personal-care products, we accept returns only for products that are damaged, defective, or incorrectly delivered.
1. Eligibility for Return
You may request a return or replacement if:
- You received a damaged product.
- You received a defective product.
- You received a product different from the one you ordered.
- The product was damaged during transit.
Return requests must be submitted within 3 days from the date of delivery.
Returns will generally not be accepted for change of mind, personal preference, dislike of fragrance or texture, or incorrect product selection by the customer.
2. Product Condition
For a return or replacement request:
- The product should remain unused wherever reasonably possible.
- The original packaging should be retained.
- Customers may be required to provide photographs or videos of the product, packaging and shipping label.
Where a defect can only reasonably be identified after opening or initial use, the requirement that the product remain unused may not apply.
No Shade Co reserves the right to review and verify each return request before approving it.
3. Damaged Products
If your order arrives damaged, please contact us within 3 days of delivery at:
[care@noshadeco.com]
Please provide your order number along with photographs or videos showing the product and packaging.
4. Incorrect Product
If you receive a product different from the product ordered, please contact us within 3 days of delivery.
After verification, No Shade Co may arrange a replacement or refund.
5. Refunds
Once a refund has been approved, the applicable amount will be refunded to the *original payment method* used for the purchase.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer or other payment service provider.
6. Replacements
Where appropriate, No Shade Co may provide a replacement product instead of a refund, subject to product availability.
7. Return Shipping
Where a return is approved because of a verified defect, transit damage or incorrect product supplied by No Shade Co, the applicable return or replacement shipping costs may be borne by No Shade Co.
8. How to Request a Return
To request a return, contact us at [care@noshadeco.com] within 3 days of delivery and provide:
- Order number
- Customer name
- Contact details
- Description of the issue
- Photographs/videos of the product and packaging
- Any additional information reasonably requested by our support team
We will review the request and inform you of the next steps.
9. Contact
No Shade Co
Hyderabad, Telangana, India
Email: [care@noshadeco.com]